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I submitted a withdrawal ask for. Identical as some other time.. then After i request about reported withdrawal, I’m told it’s been paid out. Ok brilliant… but Once i inquire for the monitoring amount, I’m advised it’s Using the processor rather than compensated.
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We experienced attempted to assemble more details within the participant to fully recognize the situation and help resolve The problem, although the participant did not reply to our messages and issues. Consequently, we have been not able to investigate even more and had to reject the complaint.
The participant was looking for to withdraw his winnings. We had spelled out that supplying paperwork was a regular procedure in many casinos Which refusal to comply would cause an incapacity to withdraw funds. The player didn't reply to further communication, leading to the criticism becoming rejected.
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The player from your US is dissatisfied with the withdrawal procedure. The player verified which the casino compensated his winnings out.
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These days just experienced discussions Together with the chat group Continues to be told "Your payout is being processed. Once it is ready to be despatched you'll be notified duckystars immediately by using e mail. "